Privacy Policy

Last updated: January 2025

BWL Construction (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains what data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

1. Who We Are

BWL Construction
Chremma House
14 London Road
Guildford, Surrey
GU1 2AG
Email: info@bwlconstruction.co.uk
Phone: 01483 399 695

We are the data controller for the personal information we collect.

2. Information We Collect

We may collect the following types of information:

Information you provide directly when you contact us, for example:

  • Name
  • Email address
  • Phone number
  • Address (when arranging a quote or site visit)
  • Details about your project or enquiry
  • Messages sent via our contact form or email

Information collected automatically when you use our website:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies (only where essential or consented)

We use this information to improve the website and understand visitor behaviour.

3. How We Use Your Information

We use your data for the following purposes:

  • Responding to enquiries and providing quotes
  • Arranging site visits and carrying out services
  • Managing customer records and communication
  • Improving our website and services
  • Keeping internal business and financial records
  • Meeting legal and regulatory obligations

We do not use your data for marketing unless you explicitly opt in.

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Legitimate interests – responding to enquiries, running our business and providing our services.
  • Contract – providing quotes or carrying out agreed services.
  • Consent – where explicitly given (for example, optional contact form fields).
  • Legal obligation – for tax, accounting, or regulatory purposes.

5. How We Store and Protect Your Data

We take data protection seriously and use appropriate technical and organisational measures, including:

  • Secure email and hosting providers
  • Password-protected devices and accounts
  • Firewall and anti-virus security
  • Restricted access to customer information

Your data is stored within the UK or EEA. We never sell your personal data to third parties.

6. How Long We Keep Your Data

We retain personal information only as long as necessary for the purposes set out in this policy:

  • Enquiry data: up to 12 months.
  • Customer records and invoices: up to 7 years (to comply with legal and tax requirements).
  • Cookies: according to your browser or cookie settings.

After this period, data is securely deleted or anonymised.

7. Sharing Your Information

We only share your data when necessary, for example with:

  • Professional service providers (such as accounting or IT support).
  • Subcontractors assisting with a project, but only where required and only with relevant information.

All third parties are required to handle your data in accordance with data protection laws. We do not share your data for marketing or advertising purposes.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of the personal data we hold about you.
  • Request correction of any inaccurate or incomplete information.
  • Request deletion of your data, where applicable.
  • Object to or restrict processing of your data in certain circumstances.
  • Withdraw consent where processing is based on consent.
  • Request transfer of your data to another service provider (data portability), where feasible.

To exercise any of these rights, please contact us at info@bwlconstruction.co.uk.

If you are not satisfied with how we handle your data, you can complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk

9. Cookies

Our website may use essential cookies that are necessary for it to function, and standard analytics cookies (for example, Google Analytics) to help us understand how visitors use the site.

You can control cookies through your browser settings and, where applicable, through any cookie banner or preferences tools used on the site.

10. External Links

Our website may contain links to other websites, such as Facebook and Instagram. We are not responsible for the privacy practices or content of these third-party sites and recommend that you review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updates will be posted on this page with an updated “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: info@bwlconstruction.co.uk
Phone: 01483 399 695